LCOA Mission Statement
The mission of the Council is to enhance the well-being of the elderly by providing and expanding an innovative range of services delivered with respect, care and compassion; upholding the dignity and independence of the individual.
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ASSURANCE OF COMPLIANCE WITH TITLE VI OF THE CIVIL RIGHTS ACT OF 1964, SECTION 504 OF THE REHABILITATION ACT OF 1973, TITLE IX OF THE EDUCATION AMENDMENTS OF 1972, AND THE AGE DISCRIMINATION ACT OF 1975
HOUSING GRIEVANCE PROCEDURE
The following shall be considered as the LCOA Housing official grievance procedure. Management staff and residents of this housing complex shall be expected to abide by the terms and conditions outlined herein.
A. When a tenant has cause to grieve due to inappropriate treatment or a dispute with another tenant or with management staff, the grievance must be submitted in writing. The grievance shall outline the problem, date of occurrence, any person(s) involved, and be dated and signed by the resident. The letter should be hand delivered to the office during normal business hours, if possible, for the quickest resolution. Issues considered as an emergency or life threatening may be addressed to management by telephone,
but residents should consider telephoning the Police instead.
B. Management will review the grievance letter and clarify any missing or ambiguous issues with the resident.
C. Within 72 hours, management will investigate the complaint to determine the factual elements of the grievance and make a determination of the best approach to deal with the grievance.
D. The resident filing the grievance may be called upon to attend a conciliation meeting with management staff and the other resident(s) or person(s) outlined in the grievance letter.
E. The outcome of the grievance will be documented by management and maintained as a part of the office records.
F. Dissatisfaction with management's handling of a grievance should be voiced to management and the resident should request a meeting with owner's representative (other than management staff).
G. Dissatisfaction with the owner or owner's representative handling of a grievance should be forwarded to the State Agency or other outside source (i.e., Housing and Credit Counseling) for resolution. If the grievance involves discrimination, it should be forwarded to with HUD Enforcement or the Human Rights Commission.
H. At any time during the grievance process, the resident should have a right to legal representation if requested and at the resident's expense.
Louisiana Housing Corporation
Contract Administration Department
2415 Quail Drive Baton Rouge, LA 70808
Louisiana Commission of Human Rights
PO Box 94004 Baton Rouge, LA 70804-94004
U.S. Department of Housing and Development
Hale Boggs Federal Building 500 Poydras Street, 9th Floor New Orleans, LA 70130
Department of Commerce 1401 Constitution Ave. N.W. Washington D.C. 20230