Federal Title IV Policy of LCOA
Federal Transit Administration
Title VI Program
The Lafayette Council on Aging, Inc.
July 21, 2020
(TVI plan expires 3 years from date approved by the board)
Title VI Plan Table of Contents
The Lafayette Council on Aging, Inc. Title VI plan includes the following elements:
Plan Approval and Revision Log
Notice to the Public
List of transit related Title VI Investigations, Complaints and Lawsuits
Public Participation Plan
Language Assistance Plan
Minority Representation Table and Description
Providing Assistance to and Monitoring Subrecipients
Title VI Equity Analysis
MPO Requirements – This is only required if the MPO operates the service
Section 1: Title VI Plan Approval
Title VI Plan Adopted on:
July 21, 2020
The Lafayette Council on Aging Board of Directors
Executive Director-Katherin Boudreaux
Print Name of signature above_________________________________________
Print Title of signature above__________________________________________
Date SIGNED: _____________________________________________________________
Include documentation to show approval (i.e., minutes, resolutions, ordinance, etc.) The person given the authority to sign should be the person who actually signs the document. The signature page for the full policy and procedure book is acceptable. The person authorized to sign should be the person who oversees the daily operation of transit services. In a 5311 program, this would be the Agency identified in the Appendix A of the contract.
Documentation must be provided to show the person signing the policy is authorized. If the COA Director will sign the policy book, the COA Board should have an authorizing resolution declaring the Director have signature authority. It is recommended all Authorizing Resolutions have position titles and not the names of the individuals.
Title VI Plan Revision Log
Summary of Revisions
Section 2: Title VI Policy Statement If your agency has a website, please upload the policy statement, public notice, complaint procedure, and the complaint form to the website. If you do not maintain a website, document thoroughly your effort to make sure riders have access to the documents.
The Lafayette Council on Aging, Inc. assures that no person shall on the grounds of race, color, or national origin as provided by Title VI of the Civil Rights Act of 1964, and the Civil Rights Restoration Act of 1987 (P.L. 100.259) be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any programs or activities. Lafayette Council on Aging, Inc. assures every effort will be made to ensure nondiscrimination in all of its programs and activities, whether those programs and activities are federally funded or not (inclusive of additional Title VI Authorities and citations).
The Civil Rights Restoration Act of 1987, broadened the scope of Title VI coverage by expanding the definition of terms “programs or activities” to include all programs or activities of Federal Aid recipients, sub-recipients, and contractor/consultants, whether such programs and activities are federally assisted or not (Public Law 100259 [S.557] March 22, 1988.)
Lafayette Council on Aging, Inc. will be responsible for initiating and monitoring Title VI activities, preparing required reports and other responsibilities as required by 23 Code of Federal Regulation, (CFR) 200 and 49 Code of Federal Regulation 21.
Agency Director Name Date
Any individual, group of individuals or entity that believes they have been discriminated against on the basis of race, color or national origin by the Lafayette Council on Aging, Inc. may file a Title VI complaint by submitting the agency’s Title VI / ADA Complaint Form.
For all Title VI matters, please contact: Monica Smith 160 Industrial parkway
Lafayette, La 70508 337-226-5990 or Admin@lafcoa.org
Section 3: Notice to the Public
TITLE VI Notice to the Public
The Lafayette Council on Aging, Inc.’s Notice to the Public is as follows:
Notifying the Public of Rights Under Title VI
THE Lafayette Council on Aging, Inc.
ü The Lafayette Council on Aging, Inc. operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Lafayette Council on Aging, Inc. and should be filed within 180 days of date of alleged discrimination.
ü For more information on the Lafayette Council on Aging, Inc.’s civil rights program, the procedures to file a complaint, or to file a complaint contact 337-262-5990, (TTY 800-262-5990); email Admin@lafcoa.org ; or visit our administrative office at 160 Industrial Parkway, Lafayette La 70508, The Lafayette Council on Aging, Inc.,. For more information, visit www.laf-coa.org
ü A complaint may also be filed directly with the:
Louisiana Department of Transportation and Development, Attn: Cynthia Douglas, 1201 Capitol Access Road, Baton Rouge, LA 70804 or
Federal Transit Administration, Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE Washington, DC, 20590.
ü If information is needed in another language, contact 337-262-5990.
The Lafayette Council on Aging, Inc. Notice to the Public is posted in the public areas of the office and inside the transit vehicles, at all of our senior centers. 160 Industrial parkway, Lafayette La, 215 Anna Street, Scott LA 70583, 108 Broadview Drive, Broussard La 70518
Notificación al público de derechos bajo el título VI
· El The Lafayette Council on Aging, Inc. opera sus programas y servicios sin distinction de raza, color y origen nacional, segun el Título VI de la Ley de Derechos Civiles. Cualquier persona que cree o que ha sido perjudicada por una práctica discriminatoria ilegal bajo el Título VI puede presentar una queja con el The Lafayette Council on Aging, Inc..
· Para obtener más información sobre el programa de derechos civiles de The Lafayette Council on Aging, Inc., o para obtener más información sobre los procedimientos para presenter una queja llame al agency phone numbers, agency email o visite nuestra oficina administrativa en Insert agency address.
· Un demandante puede presenter una queja directamente a la el Departmet de Transporte del estado de Louisiana, llame al (225) 379-3055. Email Cynthia.firstname.lastname@example.org,
· Un demandante puede presenter una queja directamente a la Administración Federal de tránsito, Oficina de Derechos Civiles, Atención: Coordinadora del Programa Título VI, edificio este, 5 piso-TCR, 1200 New Jersey Ave., se Washington, DC, 20590.
· Si se necesita información en otro idioma, comuníquese con Insert agency phone number.
Section 4: Title VI / ADA Complaint Procedure
The The Lafayette Council on Aging, Inc.’s Title VI / ADA Complaint Procedure is made available in the following locations: (Agency should make an effort to have the plan available at alternate places if a website is not available. Please include the English and Spanish as provided in your plan. If your language assistance plan identifies another language in your service area, you should provide the public policy statement, LEP policy, complaint procedure, and complaint form in that language)
If your agency has a website, please upload the policy statement, public notice, complaint procedure, and the complaint form to the website. If you do not maintain a website, document thoroughly your effort to make sure riders have access to the documents.
The agency must name a position who will receive the complaints.
☐ Agency website, if available: [insert website address here]
☐ Hard copy in the central office
☐ Agency Title VI Plan
Any individual, group of individuals or entity that believes they have been discriminated against on the basis of race, color, national origin or disability by the The Lafayette Council on Aging, Inc. may file a Title VI/ ADA complaint by completing and submitting the agency’s Title VI/ ADA Complaint Form. File initial complaint with _______Title of person receiving complaint__________ at The Lafayette Council on Aging, Inc.
Any individual having filed a complaint or participated in the investigation of a complaint shall not be subjected to any form of intimidation or retaliation. Individuals who have cause to think that they have been subjected to intimidation or retaliation can file a complaint of retaliation following the same procedure for filing a discrimination complaint.
A complaint must be filed with the The Lafayette Council on Aging, Inc. no later than 180 days after the following:
1. The date of the alleged act of discrimination; or
2. The date when the person(s) became aware of the alleged discrimination; or
3. Where there has been a continuing course of conduct, the date on which that conduct was discontinued of the latest instance of the conduct.
Once the complaint is received, the The Lafayette Council on Aging, Inc. will review it to determine if our office has jurisdiction. (A copy of each Title VI complaint received will be forwarded to the Louisiana Department of Transportation and Development within ten (10) calendar days of receipt.) The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
The The Lafayette Council on Aging, Inc. has 45 days to investigate the complaint. If more information is needed to resolve the case, the The Lafayette Council on Aging, Inc. may contact the complainant.
After the investigator reviews the complaint, she/he will issue one of two (2) letters to the complainant: a closure letter or a letter of finding (LOF).
ü A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
ü A letter of finding (LOF) summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.
If the complainant wishes to appeal the decision, she/he has 180 days after the date of the letter or the letter of finding to do so. A person may also file a complaint directly with the: Louisiana Department of Transportation, Attn: Cynthia Douglas, 1201 Capitol Access Road, Baton Rouge, LA 70804.
LADOTD will analyze the facts of the case and will issue its conclusion to the appellant within 60 days of the receipt of the appeal.
If information is needed in another language, then contact XXXXXX.
Procedimiento de Queja Titulo VI I ADA
El fonnulario de queja del Titulo VI I ADA del The Lafayette Council on Aging, Inc. esta disponible en las siguientes ubicaciones:
· Pagina web de Ia agencia
· Copia impresa localizada en Ia oficina central
Cualquier individo, grupo de individuos o entidad que crea que ha sido objeto de discriminacion por motivos de raza, color, nacionalidad o discapacidad por el The Lafayette Council on Aging, Inc. puede presentar una queja del Titulo VI I ADA al completar y enviar el fonnulario de queja del Titulo VI I ADA correspondiente a Ia agencia. Este decumento debeni de ser enviado a Ia direccion indicada en el fonnulario de queja. Presente la queja inicial con person/title receiving complaint en The Lafayette Council on Aging, Inc..
Cualquier individuo que haya presentado una queja o participle en Ia investigacion de alguna queja no debera ser sujeto a ninguna fonna de intimidacion o represalias. Aquel individuo que considere que ha sido sujeto de intimidacion o de represalias puede llenar un formulario de queja para represalias siguiendo el mismo procedimiento que para una queja de descriminacion.
Esta queja debera ser presentada a traves de Ia Oficina de Programas de Cumplimiento del The Lafayette Council on Aging, Inc. en un periodo de no mas de 180 dias despues de lo siguiente:
1.- La fecha del presunto acto de discriminacion; o
2.- La fecha en Ia que Ia persona (s) se percataron del presunto acto de discriminacion; o
3.- Cuando se ha detectado que el acto de discriminacion se ha convertido en una conducta
repetitiva. En estos casos se incluira Ia fecha del ultimo acontecimiento.
Una vez que se reciba Ia queja, el I Ia Coordinador del Titulo VI I ADA del The Lafayette Council on Aging, Inc. lo revisara para detenninar si nuestra oficina tiene jurisdiccion. El demandantete recibira una carta de notificacion en Ia cual se le hara saber si Ia queja sera investigada por nuestra oficina.
ElI La coordinador del Titulo VI I ADA del The Lafayette Council on Aging, Inc.) tendra 45 dias para investigar Ia queja. Si se necesita mas infonnacion para resolver el caso, el (Ia) Coordinador (a) del Titulo VI I ADA puedria contactar al demandante.
Despues de que elI Ia Coordinador del Titulo VI I ADA revise Ia queja, emitira una de dos (2) cartas al demandante: una carta de cierre o una carta de hallazgo.
Una carta de cierre resumiendo las alegaciones del caso en Ia cual indicara que no hubo una violacion
del Titulo VI I ADA y por tal motivo el caso sera cerrado.
Una carta de hallazgo resumiendo las alegaciones y las entrevistas sobre el supuesto incidente en esta misma carta se le explicara al demandante si se llevara a cabo alguna accion disciplinaria, entrenamiento adicional al personal o se tomara alguna otra accion necesaria.
Si el demandante desea apelar Ia decision, el tendra 180 dias despues de la fecha marcada en la carta de cierre ode la carta de hallazgo para hacerlo. Ell La Coordinador, Jamie Ainsworth (225)379-3055, del Titulo VI I ADA analizara los hechos del caso y emitira su conclusion al apelante en un periodo de 60 dias despues de haber recibido Ia apelacion.
Section 5: Title VI / ADA Complaint Form If your agency has a website, please upload the policy statement, public notice, complaint procedure, and the complaint form to the website. If you do not maintain a website, document thoroughly your effort to make sure riders have access to the documents.
The The Lafayette Council on Aging, Inc.’s Title VI / ADA Complaint Procedure is made available in the following locations:
☐ Agency website, if available: [insert website address here]
☐ Hard copy in the central office
☐ Agency Title VI Plan
Accessible Format Requirements?
Are you filing this complaint on your own behalf?
*If you answered "yes" to this question, go to Section III.
If not, please supply the name and relationship of the person for whom you are complaining:
Please explain why you have filed for a third party:
Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party.
I believe the discrimination I experienced was based on (check all that apply):
[ ] Race [ ] Color [ ] National Origin [ ] Disability
Date of Alleged Discrimination (Month, Day, Year) ____________________
Explain as clearly as possible what happened and why you believe you were discriminated against. Describe all persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known) as well as names and contact information of any witnesses. If more space is needed, please use the back of this form.
Have you previously filed a Title VI complaint with this agency?
Have you filed this complaint with any other Federal, State, or local agency, or with any Federal or State court?
[ ] Yes [ ] No
If yes, check all that apply:
[ ] Federal Agency:
[ ] Federal Court [ ] State Agency
[ ] State Court [ ] Local Agency
Please provide information about a contact person at the agency/court where the complaint was filed.
Name of agency complaint is against:
You may attach any written materials or other information that you think is relevant to your complaint.
Signature and date required below
If information is needed in another language, contact XXX-XXX-XXXX.
Please submit this form in person at the address below, or mail this form to:
(The Lafayette Council on Aging, Inc. and address)
Formato de Reclamo del Título VI o ADA del _____________The Lafayette Council on Aging, Inc.____________
Teléfono (Casa/Celular): ______________________
Teléfono (Trabajo): __________________
Dirección de correo electrónico: ___________________________
¿Está usted presentando esta queja en su propio nombre: Sí No
* Si usted contestó "sí" a esta pregunta, pase a la Sección III.
Si su respuesta es "no", por favor escribe el nombre y la relación de la persona que está presentando la queja en contra:
Si usted está presentando una queja de parte de otra persona, por favor, explica porqué en el
¿Se ha obtenido el permiso de la parte perjudicada, si usted está presentando en nombre de un
tercero: Sí No
Creo que la discriminación que experimenté fue basado en (marque todo lo que corresponda):
Raza Color Origen Nacional
Fecha de la discriminación alegada (Mes, Día, Año):
Explique, lo más claramente posible, lo que sucedió y porqué usted cree que fue discriminado.
Describe todas las personas quien estuvieron involucradas. Incluye el nombre y la información
de contacto de la persona (s) que discriminó (si se conoce), así como los nombres e información
de contacto de cualquier testigo. Si necesita más espacio, adjunte hojas adicionales a este formulario:
Ha previamente presentado una queja del Título VI con el ____________ The Lafayette Council on Aging, Inc. ___? Sí No
¿Ha presentado esta queja con cualquier otro federal, estatal o local, o ante cualquier tribunal
federal o estatal? Sí No
En caso afirmativo, marque el nombre de todas las que correspondan:
Agencia Federal: ________________________
Tribunal Federal: ________________________
Agencia Estatal: ________________________
Tribunal Estatal: ________________________
Agencia local :__________________________
Sírvanse proporcionar información acerca de una persona de contacto en la corte / entidad donde se presentó la queja.
Nombre de la agencia/companía de queja es contra: __________________________
Persona de contacto: ____________________________________
Por favor, envíe este formulario en persona en la dirección indicada más abajo:
The Lafayette Council on Aging, Inc.
Agency contact, Title of contact person
Section 6: List of Transit Related Title VI Investigations, Complaints and Lawsuits
The The Lafayette Council on Aging, Inc. maintains a list or log of all Title VI investigations, complaints and lawsuits, pertaining to its transit-related activities.
Check One: (One of these must be checked. If there have been complaints the chart must be filled out)
There have been no investigations, complaint and/or lawsuits filed against us since the last plan submission.
There have been investigations, complaints and/or lawsuits filed against us. See list below. Attach additional information as needed.
(include basis of complaint: race, color, or national origin)
Section 7: Public Participation Plan
Strategies and Desired Outcomes
To promote inclusive public participation, the The Lafayette Council on Aging, Inc. will employ the following strategies, as appropriate (make these determinations based on a demographic analysis of the population(s) affected, type of plan, program and/or service under consideration, and the resources available): (Only list the options that your agency participates in. The goal is to encourage public participation and agency should make a variety of efforts to reach the population you serve. A 5311 program must attempt to reach public within your service area, not just the riders you currently serve. A 5310 program would attempt to include your defined specialized population of riders and/or their families)
ü Provide for early, frequent and continuous engagement by the public.
ü Select accessible and varied meeting locations and times
ü Employ different meeting sizes and formats
ü Use social media in addition to other resources as a way to gain public involvement
ü Use radio, television or newspaper ads on stations and in publications that serve LEP populations. Outreach to LEP populations may also include audio programming available on podcasts.
ü Expand traditional outreach methods by visiting ethnic stores/markets and restaurants, community centers, libraries, faith-based institutions, local festivals, etc.
Public Outreach Activities
The public outreach and involvement activities conducted by the The Lafayette Council on Aging, Inc. since the last Title VI Program submission are summarized in the table below. (If this is your first Title VI plan, this will be blank. Each year you will use this chart to list and describe the outreach activities made in the prior year)
Enter specific Public Participation activities in the table below.
Event Date The Lafayette Council on Aging, Inc. Staffer(s) Activity Communication Method (Public Notice, Posters, Social Media) Notes
Section 8: Language Assistance Plan
As a recipient of federal US DOT funding, the The Lafayette Council on Aging, Inc. is required to take reasonable steps to ensure meaningful access to our programs and activities by limited-English proficient (LEP) persons.
Limited English Proficient (LEP) refers to persons for whom English is not their primary language and who have a limited ability to read, write, speak or understand English. This includes those who have reported to the U.S. Census that they speak English less than very well, not well, or not at all.
Read each of these carefully. This template includes possible ways to meet goal, but you must include the actual plans you follow at your agency. Example: DO NOT include “I Speak” cards as an option if your agency does not have “I Speak” cards.
The The Lafayette Council on Aging, Inc.’s Language Assistance Plan includes the following elements:
Item #1: The results of the Four Factor Analysis, including a description of the LEP population(s), served.
Item #2: A description of how language assistance services are provided by language
Item #3: A description of how LEP persons are informed of the availability of language assistance service
Item #4: A description of how the language assistance plan is monitored and updated
Item #5: A description of how employees are trained to provide language assistance to LEP persons
Four Factor Analysis Methodology
To determine if an individual is entitled to language assistance and what specific services are appropriate, the The Lafayette Council on Aging, Inc. has conducted a Four Factor Analysis of the following areas: 1) LEP Demography, 2) Contact Frequency, 3) Importance of Service, and 4) Resources and Costs.
Factor 1: The number or proportion of LEP persons eligible to be served or likely to be encountered by the program or recipient. In addition to the number or proportion of LEP persons served, the The Lafayette Council on Aging, Inc.’s will identify:
(a) How LEP persons interact with the recipient’s agency;
(b) Identification of LEP communities, and assessing the number or proportion of LEP persons from each language group to determine the appropriate language services for each language;
(c) The literacy skills of LEP populations in their native languages, in order to determine whether translation of documents will be an effective practice; and
(d) Whether LEP persons are underserved by the recipient due to language barriers.
Factor 2: The frequency with which LEP persons come into contact with the program.: Identifies and assesses the frequency The Lafayette Council on Aging, Inc.’s staff comes into contact with LEP persons. Examples of contact could include:
(a) Use of bus and rail service;
(b) Purchase of tickets through vending machines, outlets, websites, and over the phone;
(c) Participation in public meetings;
(d) Customer service interactions;
(e) Ridership surveys;
(f) Operator surveys.
Factor 3: The nature and importance of the program, activity, or service provided by the program to people’s lives. Generally speaking, the more important the program, the more frequent the contact and the likelihood that language services will be needed.
This section discusses how the The Lafayette Council on Aging, Inc.’s program and services impact the lives of person’s within the community. The The Lafayette Council on Aging, Inc. will specify the community organizations that serve LEP persons, if available.
Factor 4: The resources available to the recipient for LEP outreach, as well as the costs associated with that outreach. Resource and cost issues can often be reduced by technological advances, reasonable business practices, and the sharing of language assistance materials and services among and between recipients, advocacy groups, LEP populations and Federal agencies. Large entities and those entities serving a significant number of LEP persons should ensure that their resource limitations are well substantiated before using this factor as a reason to limit language assistance.
The summary below discusses the low cost methods the The Lafayette Council on Aging, Inc. uses to provide outreach to LEP persons as well as train staff (and transit provider/lessee, if applicable) on Title VI and LEP principles.
Item #1 – Results of the Four Factor Analysis (including a description of the LEP population(s) served)
Factor 1: The number or proportion of LEP persons eligible to be served or likely to be encountered.
The The Lafayette Council on Aging, Inc.’s staff reviewed the American Community Survey data https://www.census.gov/programs-surveys/acs and determined that XXXX (XX%) persons in the Parish speak a language other than English. In Parish, of the XXXXX persons with limited English proficiency, XXXX (XX%) speak Spanish. (Other languages identified in the service area should also be represented with documents printed in those languages.)
Agency should insert the tables from ACS that document the persons who “speak English less than very well” https://data.census.gov/cedsci/table?q=United%20States&table=DP05&tid=ACSST1Y2017.S1602&g=0100000US_0400000US22.050000&lastDisplayedRow=29&vintage=2017&layer=state&cid=DP05_0001E&t=Language%20Spoken%20at%20Home&hidePreview=true
Factor 2: The frequency with which LEP persons come into contact with the program.
The Lafayette Council on Aging, Inc. assessed the frequency with which staff and drivers have, or could have, contact with LEP persons. The Lafayette Council on Aging, Inc. provides approximately XXXXXX passenger trips per year. If an individual has speech limitations, the dispatcher or driver will work with the Transit Manager and the LADOTD, if needed, to ensure the individual receives access to the transit services.
Factor 3: The nature and importance of the program, activity, or service provided by the program to people’s lives.
All of The Lafayette Council on Aging, Inc.’s programs are important; however, those related to safety, public transit, nondiscrimination and public involvement are among the most important. The The Lafayette Council on Aging, Inc. is committed to providing meaningful access and will provide written translation for any of its documents, when reasonable, effective and with the available resources. In other cases, the The Lafayette Council on Aging, Inc. will strive to provide alternative but meaningfully accessibility. Moreover, the The Lafayette Council on Aging, Inc. continually evaluates its programs, services, and activities to ensure that persons who may be LEP are always provided with meaningful access. The Title VI policy, complaint form, and LEP policy are available in Spanish upon request.
Factor 4: The resources available for LEP outreach, as well as the costs associated with that outreach.
The The Lafayette Council on Aging, Inc. makes every effort to make its programs, services, and activities, accessible to LEP individuals. The The Lafayette Council on Aging, Inc. will use available resources, both internal and external to accommodate reasonable requests for translations.
Item # 2 – Description of how Language Assistance Services are Provided, by Language
The The Lafayette Council on Aging, Inc. has identified, developed, and uses the following:
a) Individuals who have contact with the public are provided with “I Speak” language cards to identify language needs in order to match them with available services. Language cards verified and distributed by the Director as need.
b) The The Lafayette Council on Aging, Inc. has developed partnerships with local agencies, organizations, law enforcement, colleges/universities, local school districts and social service agencies that are available to assist with it LEP responsibilities.
c) A list of web based translation services can be provided by contracting the Human Resources Department.
Item # 3 -
Description of how LEP Persons are Informed of the Availability of Language Assistance Service
In order to ensure that LEP individuals are aware of The Lafayette Council on Aging, Inc.’s language assistance measures,
The Lafayette Council on Aging, Inc. provides the following:
· Title VI Program including the Language Assistance Plan is made available on website, if applicable, and hard copy in central office.
· Drivers and dispatchers are provided “I Speak” language cards to identify language needs in order to match them with available services.
Item # 4 – Description of how the Language Assistance Plan is Monitored and Updated
The Lafayette Council on Aging, Inc. will continue to update the LEP plan as required by U.S. DOT. At a minimum, the plan
will continue to be reviewed and updated every three (3) years in conjunction with the Title VI submission,
or when data from the 2020 U.S. Census is available, or when it is clear that the concentrations of LEP
individuals are present in the The Lafayette Council on Aging, Inc. service area.
Updates will continue to include the following:
· The number of documented LEP person contacts encountered annually.
· How the needs of LEP persons have been addressed.
· Determination of the current LEP population in the service area.
· Determination as to whether the need for translation services has changed.
· Determine whether local language assistance programs have been effective and sufficient to meet the need.
· Determine whether The Lafayette Council on Aging, Inc.’s financial resources are sufficient to fund language assistance resources needed.
· Determine whether The Lafayette Council on Aging, Inc. has fully complied with the goals of this LEP Plan.
· Determine whether complaints have been received concerning The Lafayette Council on Aging, Inc.’s failure to meet the needs of LEP individuals
Item # 5 -
Description of how Employees are Trained to Provide Language Assistance to LEP Persons
The following training will continue to be provided to The Lafayette Council on Aging, Inc. staff:
· Information on the The Lafayette Council on Aging, Inc. Title VI Procedures and LEP responsibilities.
· Description of language assistance services offered to the public.
· Use of “I Speak” language cards (used to identify language preference).
· Documentation of language assistance requests.
· Use of web-based interpreter services (include website and/or phone number if over the phone interpretation provider).
· How to handle a potential Title VI / LEP complaint.
Limited English Proficient (LEP) Resource Materials:
The Lafayette Council on Aging, Inc. shall provide for communication for limited English proficient riders to ensure them equal opportunity to benefit from services. Family members or friends of limited English proficient riders will not be used as translators unless specifically requested by that individual. Arrangements have been made with XXX to obtain translators. The agency will also utilize web based translator programs if available.
If you need help with English, please call xxx-xxx-xxxx.
The Lafayette Council on Aging, Inc. proporcionará comunicación para jinetes competentes inglés limitados para asegurarles igualdad de oportunidades para beneficiarse de los servicios. Miembros de la familia o amigos de jinetes habilidades inglesas limitadas no se utilizará como traductores a menos que pedido específicamente por ese individuo. Han establecido acuerdos con la Agencia para obtener traductores. La agencia también utiliza programas de traductor basado en web si está disponible.
Si usted necesita ayuda con el inglés, por favor llame xxx-xxx-xxxx
Mark this Box if you speak…
Language Identification Chart
Mark this box if you read or speak English
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“I Speak” Language Identification Card
Note: For additional languages visit the US Census Bureau website http://www.lep.gov/ISpeakCards2004.pdf
Log of LEP Encounters Any incident where an English deficient rider requests language assistance should be documented here.
Language Spoken By Individual
Name and Phone Number
Follow Up Required